 just very good, quick, simple and efficient., May 15, 2012
by ALEXANDER NOVIKOV visit date:May 10, 2012 Room: Service: Facilities: Location: "I represent a tour operator from Russia. So I can perfectly evaluate the hotel. The problem is that it is run by Indian owner. Everything else comes from this. Lack of service. Rude stuff. Inattention of stuff. The breakfasts are very poor: coffee powder, milk, butter, white american bread, some fruits, fried rice, becon, omlet. That s it. And never anything else. It could be ok for a continental breakfast but it s a resort and you need the variability. But the economy in the hotel knows no limits. For example to gat one omlet you have to wait and stand in the line 15 mins while one person do it with only one pan. Then to get a rice you have to wait another 15 mins or maybe even ask to bring the rice. And if they bring it again then it is only 2 tablespoons of rice in whole tray even if there is a lot of hungry people. And it is the same to the milk, fruits, becon, etc. Trust me, I m very slim person, I eat few, and I have a lot more in my refrigirator then the owner offers for the breakfast in his hotel. One day we decided to have a special BBQ dinner in the hotel on the beach. And in was our mistake again. The indian attitude has made itself felt. The menu on a singboard offered a whole fish for 300 B but actually it was a small piece of a fillet in a plate. (Note: any restaurant on that beach offers a whole fish for this price). Then me friend ordered a BBQ squid for 150 B as the board stated. But he recieved the bill for 250 B. For the question why is the miscalculation the indian waiter said he was sorry and it was a big squid not small one although there was no any difference mentioned in the menu. Please, don t take me as a petty-minded. These are only the details that shows the policy and rude attitude with the whole thing. Another one impudent indian trick was when we asked the owner for the private boat tour around the Phangan island for 2400 B for 4 persons and found 8 people more onboard together with us. We didn t asked for any explanations but we also could see the astonished eyes of other people in the boat who also expected a private tour. The rooms are outdated and the beds are so so hard that it is impossible to have a good sleep. The air conditioner is very old and noisy. Also the room was filled with unplesant strange smell. I can t say anything good about bathroom. It reminds a dark basement with bare concrete walls. Just a modest sink and shower. No tables, no electricity in the bathroom. How they think it is supposed to turn on the fan or electric shaver or electric toothbrush we just don t know. The towels are old, became grey from many years of washing and spiny. The most funnies thing is that the towels are from diverse hotels of the world. With the logotipes like ASIA HOTEL and KURIMA RESORT or smth (I have a picture of it). We believe that they were just bought many many years ago at the indian flea market. The bathroom amenities include only shampoo and bath gel in a very small bottles. It is not enough for two people in the room. Absolutely no understanding of a brend policy. The pool is very dirty, they don t clear it of sand but only added chlorine every evening. We are a group of 4 people who lived there in 3 separate rooms for 3 days would not recommend to stay at this HAVANA RESORT Hotel to any of our tourists. Never. Stay away from this place. There are a lot of other options to stay (hotels or villas) at the beach side. Just take a look for them. If you need some advices you can contact via individualtour @ gmail . com Tour development director The Possibility of an Island tour operatorThe project of Community CheaptripMoscow, Russia <span style="display:none">[R24 integr.ERR:escaping]</span>" |
